Urgent Repairs



Non Urgent Repairs:

All non-urgent repairs must be submitted in writing. You may submit a maintenance request using our online request form, or you can submit the maintenance request form given to you at the beginning of your tenancy. Maintenance requests can be submitted by hand, post, email, fax or online via our webpage.

Urgent Repairs:

  • a burst water service
  • a blocked or broken toilet system
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • a failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water, cooking, heating, or laundering
  • failure or breakdown of the gas, electricity, or water supply
  • any fault or damage in the premises that makes the premises unsafe or insecure
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • a serious fault in a lift or staircase


Should you request an urgent repair you must call Hannah Smith 0478 751 399 or Len Smith 0418 343 754. If you cannot get hold of your property manager, please refer to the documentation provided at the beginning of your lease for emergency contact numbers. Tenants may authorise urgent repairs up to $1800 including GST

If a repair is conducted that is not considered urgent, tenants will be liable for any extra fees applicable.

For more information regarding Urgent and Non urgent repairs, please refer to www.consumer.vic.gov.au or the Renting a home; A guide for tenant’s handbook given to you at the beginning of your lease.